HOW DO I CARE FOR MY ARGENTO VIVO ITEMS?
Take off your jewelry before showering, applying lotion and perfume, exercise, washing dishes, etc. Store your jewelry in a cloth bag to protect it when not in use.
HOW DO I CLEAN MY JEWELRY?
Pour a small amount of mild soap into lukewarm water and use a small, soft, toothbrush to clean your jewelry. To make your Sterling Silver shine again, use a silver polishing cloth.
HOW LONG DOES IT TAKE TO PERSONALIZE AN ITEM?
Depending on the style it takes between 2-4 weeks for your order to be shipped. Please refer to the specific product page for details or contact us with any questions.
WHAT INFORMATION DO I NEED TO KNOW BEFORE PLACING MY PERSONALIZATION ORDER?
All custom personalized pieces are made-to-order and final sale. The order cannot be cancelled or altered after submitted, and it cannot be returned. You will be charged at the time the order is placed. Production times vary from 2-4 weeks; you can find an item's production time on its product page or contact us with any questions.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa, Mastercard, American Express, Discover, JCB, and paypal. Note, cards issued by local banks which do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
IS SALES TAX CHARGED?
We charge sales tax on all orders shipping to New York. Tax will be displayed during checkout on the site for orders shipping to those locations.
WILL I BE CHARGED DUTIES AND TAXES WHEN SHIPPING INTERNATIONALLY?
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
WHAT IF I NEED TO CHANGE MY ORDER?
Please reach out to email@example.com right away and be sure to include your order number in your request. We process orders super fast, but we’ll do our best to catch it before it goes out!
HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please contact us right away.
HOW CAN I OBTAIN MY ORDER STATUS?
Once you’ve received your shipping confirmation email you can click on the tracking number and see the status of your delivery. It may take 24 hours for tracking updates to appear.
If you have any questions about the status of your order please reach out to firstname.lastname@example.org.
YOU ARE SOLD OUT OF A PIECE I’D LIKE. HOW CAN I FIND OUT IF IT WILL BE RESTOCKED?
Please contact email@example.com for any inquiries about sold out merchandise.
WHEN WILL MY ORDER SHIP?
Orders received before 3 PM ET will ship on the same business day. Orders received after 3 PM ET will ship the following business day. We are closed on all major national holidays. Please note, this does not include personalization orders.
HOW MUCH DOES SHIPPING COST IN THE U.S?
We offer free ground shipping on all orders within the U.S over $75. Ground shipping can take between 3-5 business days to be delivered. Please note, if a discount is applied and your total is brought under $75, the free shipping will not apply.
DO YOU OFFER OVERNIGHT SHIPPING?
Yes! We offer overnight shipping for orders within the U.S. You can select 'Overnight' for $35 at checkout. This shipping cost is nonrefundable. Orders received before 3 PM ET will ship on the same business day. Orders received after 3 PM ET will ship the following business day. We do not ship on the weekend or U.S. holidays.
DO YOU SHIP INTERNATIONALLY?
Yes! When entering your shipping information at checkout select the country you would like your order to be shipped to. Please note, all international orders are shipped via USPS and can take up to 9-15 business days to be delivered from the date it was shipped.
WHAT SHOULD I DO IF I DON’T RECEIVE MY ORDER?
If your order has been shipped and the tracking details state that your package has been delivered to the address provided on the order, please note, we will not be responsible for lost or stolen packages. We recommend contacting the courier directly to obtain further information regarding your package and/or to initiate a claim.
DOES MY PACKAGE REQUIRE A SIGNATURE?
Orders over $200 will require a signature.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We accept new, unused and undamaged products within 14 days from the day you receive your order. Be sure to repack your items in its original packaging and to include your packing slip. Keep a copy of your tracking number for reference and to track your return.
Please note, customers will be responsible for paying for their return back to our facility.
Your refund will be credited to the original form of payment used to make the purchase. All personalized pieces are FINAL SALE and are not eligible for refund, exchange, or store credit. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Please note that this policy is only for merchandise purchased on WWW.ARGENTOVIVO.US. A refund is not guaranteed & is subject to our review of the returned product. To follow up on your return, contact firstname.lastname@example.org. Shipping costs will not be refunded on any returns.
Please note that we are unable to accept exchanges, returns or price adjustments for merchandise bought in any retail store or on other websites. We also cannot assist with repairs for merchandise purchased at locations other than WWW.ARGENTOVIVO.US. Please contact the retailer where purchased for further assistance.
HOW CAN I MAKE A RETURN OR EXCHANGE?
For online returns or exchanges, please send your return to the below address. Please note, customers are responsible for return shipping.
ATTN: AV.COM CUSTOMER SERVICE
15 W. 37TH ST.
NEW YORK, NY 10018
For products purchased at a retail store or boutique, please contact the store directly.
WHY IS MY PROMO CODE NOT WORKING?
Please email email@example.com if your promo code is not working. Please note, promo codes cannot be applied to previous orders or to completed purchases.
WANT TO CARRY ARGENTO VIVO IN YOUR STORE?
Please email firstname.lastname@example.org
If you are interested in setting up a showroom wholesale appointment please contact email@example.com for more details.