Shipping & Returns
SHIPPING
WHEN WILL MY ORDER SHIP?
Orders received before 3 PM ET will ship on the same business day. Orders received after 3 PM ET will ship the following business day. We are closed on all major national holidays. Please note, this does not include personalization orders.
HOW MUCH DOES SHIPPING COST IN THE U.S?
We offer free ground shipping on all orders within the U.S over $75. Ground shipping can take between 3-5 business days to be delivered. Please note, if a discount is applied and your total is brought under $75, the free shipping will not apply.
DO YOU OFFER OVERNIGHT SHIPPING?
Yes! We offer overnight shipping for orders within the U.S. You can select 'Overnight' for $35 at checkout. This shipping cost is nonrefundable. Orders received before 3 PM ET will ship on the same business day. Orders received after 3 PM ET will ship the following business day. We do not ship on the weekend or U.S. holidays.
DO YOU SHIP INTERNATIONALLY?
Yes! When entering your shipping information at checkout select the country you would like your order to be shipped to. Please note, all international orders are shipped via UPS and can take up to 12-18 business days to be delivered from the date it was shipped.
WILL I BE CHARGED DUTIES AND TAXES WHEN SHIPPING INTERNATIONALLY?
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
WHAT SHOULD I DO IF I DON’T RECEIVE MY ORDER?
If your order has been shipped and the tracking details state that your package has been delivered to the address provided on the order, please note, we will not be responsible for lost or stolen packages. We recommend contacting the courier directly to obtain further information regarding your package and/or to initiate a claim.
DOES MY PACKAGE REQUIRE A SIGNATURE?
Orders over $200 will require a signature.
RETURNS
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
EXTENDED HOLIDAY RETURN POLICY: ORDERS PLACED FROM NOVEMBER 1ST TO DECEMBER 24TH CAN BE RETURNED UP UNTIL JANUARY 18TH.
We accept new, unused and undamaged products within 14 days from the day you receive your order. Be sure to repack your items in its original packaging and to include your packing slip. Keep a copy of your tracking number for reference and to track your return.
Please note, customers will be responsible for paying for their return back to our facility and will not be refunded for the initial shipping cost.
Your refund will be credited to the original form of payment used to make the purchase. All personalized pieces are FINAL SALE and are not eligible for refund, exchange, or store credit. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Please note that this policy is only for merchandise purchased on WWW.ARGENTOVIVO.US. A refund is not guaranteed & is subject to our review of the returned product. To follow up on your return, contact info@argentovivo.us. Shipping costs will not be refunded on any returns.
Please note that we are unable to accept exchanges, returns or price adjustments for merchandise bought in any retail store or on other websites. We also cannot assist with repairs for merchandise purchased at locations other than WWW.ARGENTOVIVO.US. Please contact the retailer where purchased for further assistance.
HOW CAN I MAKE A RETURN OR EXCHANGE?
For online returns or exchanges, please send your return to the below address. Please note, customers are responsible for return shipping.
RETURN ADDRESS:
ARGENTO VIVO
ATTN: AV.COM CUSTOMER SERVICE
15 W. 37TH ST.
7TH FLOOR
NEW YORK, NY 10018
For products purchased at a retail store or boutique, please contact the store directly.