By “personal information”, we mean information that directly identifies you, such as your name, address, or email address. In this Policy, “we” and “our” mean Argento Vivo, and “you” means any person who visits our website or uses our mobile application.
PERSONALLY IDENTIFIABLE INFORMATION
When you make a purchase, register for our electronic mailing list, or communicate with customer care, we ask that you provide us with certain personal information, which may include the following: first and last name, birthdate, gender, email address, telephone number, postal address, and credit card payment information ("Personally Identifiable Information").
While we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. You can help protect your information by accessing the website only through a personal computer or device, as opposed to public computers or means.
Before entering any credit card or payment information, you should look for a closed lock icon at the bottom of your web browser, or confirm that the webpage address begins with "https." At no time will a representative of Argento Vivo ask for sensitive credit card payment information via email. Argento Vivo also does not keep your credit card or payment information on file.
Our website is not intended for children under 13 years of age and we do not knowingly collect any Personally Identifiable Information from children under 13.
HOW WE COLLECT INFORMATION
We collect information on our website, through our mobile application, during calls with you, and in our stores. We also obtain information from you and from third parties. For example, we collect and obtain information:
You provide, such as when you make a purchase, interact with a salesperson, visit or contact us, register for a Rewards or online account, participate in a contest or sweepstakes, respond to a survey, engage in a promotional activity, register to attend an event or appointment, apply for employment, or sign up for emails or marketing;
From wi-fi and mobile devices, such information about your device when you use our store wi-fi services; and information about your device and location if you have installed our mobile application on your device and your device is near our store or store systems (such as systems that offer personalized content), even if you are not currently using the mobile application, though you can disable location sharing using your device or application settings.
From third parties, such as service providers that we use, analytics companies, advertising networks and cooperatives, demographic companies, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with;
From social media platforms and networks that you use in connection with our website or mobile application, or that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website or mobile application (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use;
Using cookies and automatic collection methods. For example, we and third parties we work with may collect information from the computer, tablet, phone, or other device: that you install our mobile application on; that you use to access our website; or that you use to open an email or click on an advertisement from us. This collection includes automatically collected information, and generally does not include personal information unless you provide it through our mobile application or website or you choose to share it with us. Methods we use include:
—cookies (which may be session-based or persistent, and are typically small data files that are stored on your hard drive or in connection with your Internet browser);
—web beacons or tags (small images embedded into websites or emails that send information about your computer, tablet, phone, or other device when you visit our website, use or mobile application, or open an email we send to you);
—website and mobile application log files (which we tend to create automatically in connection with access to and use of our website and mobile application);
—Flash cookies or Local Stored Objects (which may be placed using Adobe Flash software—learn more about privacy and storage settings for Flash cookies here); and
—other technologies (which may be similar to or different than the methods noted above).
We may partner with third-party service providers to serve you personalized ads regarding goods or services that may be of interest to you, based on your computer’s browsing activity over time and across different websites. This allows us to better customize your experience on our Website and to tailor suggestions and advertisements. These third party advertising companies do not collect Personally Identifying Information in this process, and we do not give any personal information to them as part of this process. Our third party advertising provider respects Do Not Track (DNT) requests for tailored ads; however, this Website does not currently support certain browser settings or otherwise respond to DNT requests. You can find out more information about opting-out of interest-based advertising at: http://www.networkadvertising.org and http://www.networkadvertising.org/choices
HOW ARGENTO VIVO USES INFORMATION
We may use your Personally Identifiable Information for a variety of purposes, including processing orders, addressing customer service questions and concerns, informing you of new products and services, protecting our rights and property and those of our customers, responding to legal process and emergencies, and to customize or personalize your experience with our Website.
If you do not wish to be part of the Argento Vivo mailing list, you can unsubscribe through our emails by clicking on the "unsubcribe" link provided at the bottom of an email from us. We may still contact you for non-marketing purposes such as to communicate with you regarding a purchase order or billing/shipping inquiry.
We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. We also may combine any or all of the information that we collect or obtain. Examples of how we use information include:
To provide you with products and services, such as to: fulfill your orders and process your payments; process, maintain and service your account(s) and memberships; and to provide you with products and services that we think you will like;
To respond to you, such as when you: place an order; call us; make a request or inquiry; enter a contest or sweepstakes; complete a survey; or share a comment or concern;
For personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you; facilitate your interactions with our stylists and salespeople; track and categorize your activity and interests on our website and mobile application, including by identifying the different devices you use; and to enrich your experience in our stores, on our website, and through our mobile application;
For marketing and advertising, such as to: send you marketing and advertising communications; and to customize the marketing and advertising that we show you (we offer choices about marketing and advertising as noted in the Your Choices section below);
For analytics, such as to: understand how you use our website and mobile application; understand how you shop with us; determine the methods and devices used to access our website and mobile application; and improve our website and mobile application;
For our business purposes, such as: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law;
For legal and safety purposes, such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.
INFORMATION WE SHARE
We do not sell, license or otherwise disclose any of your Personally Identifiable Information to third parties for their direct marketing purposes without your affirmative consent to such disclosure.
We may share your information with third parties who perform services on our behalf, such as for purposes of shipping or processing payments. We may share limited personal information with third parties to assist with identity verification, and to prevent fraud and identity theft. For example, we use a third party credit card merchant processor to process payments to help safeguard customer information and combat fraud. For customer convenience, we provide the option to safely store credit card details on your account, making it quicker and simpler to shop. Your full card details will never be displayed and you may opt out of this service at any time. See the section below titled "Process for Changing Your Information" for more details.
Such information may also be used or transferred as a business asset as part of any merger, acquisition, or sale of company assets, or in the unlikely event of insolvency, bankruptcy or receivership.
We may share non-identifiable information or information aggregated in a form that does not directly identify you for purposes such as conducting market or traffic flow analysis, and to produce or facilitate production by others of business and marketing reports to share with third parties.
ONLINE ADVERTISING AND THIRD PARTIES WE WORK WITH
We work with third party companies for advertising purposes, including to: serve advertisements across the Internet; track and categorize your activity and interests over time on our website and mobile application, and on third party websites and mobile applications; and to identify the different device(s) you use to access websites and mobile applications. We share information with these companies, and these companies may collect information—including automatically collected information when you use our website or mobile application—through the methods described in the “How We Collect Information” Section above (see “using cookies and automatic collection methods”). These third party companies also may possess or obtain information about you from your interactions: directly with the third party companies; with other websites, mobile applications, or companies that the third party companies work with; or from your interactions with advertisements the third party companies help to display to you. The information that these companies collect or that we share may be used to customize or personalize the advertisements that are displayed to you.
We may share personal information with the third party companies we work with for our purposes, though in general we do not share personal information about you with third parties for third party marketing or advertising purposes. We may also share other information in our discretion, including automatically collected information, which may be used by third parties for third party marketing, advertising, and other purposes. For information about the choices you have about the online advertising practices described in this section, please see the “Your Choices and Access Requests” Section below.
YOUR CHOICES AND ACCESS REQUESTS
We strive to offer you with choices about how personal information is used and shared. Your choices include:
Online Advertising. You can manage third party advertising preferences for some of the third parties we work with to serve advertising across the Internet by utilizing the choices available at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices. We do not guarantee that all of the third parties we work with will honor the elections you make using those options, but we strive to work with third parties that do.
Social Media Platforms and Networks. We encourage you to review your privacy options and settings with the social media platforms and networks you use to understand what choices you have about sharing information from those platforms and networks with us.
Email Choices. You can opt out of marketing or advertising emails by utilizing the “unsubscribe” link or mechanism noted in marketing or advertising emails you receive from us or argentovivo.us. You may also request to opt out of marketing or advertising emails by contacting us through one of the methods specified in the “Additional Information and Contacting Us” Section below, and sharing the email address at which you are receiving marketing or advertising emails.
Direct Mail Choices. You may opt out of receiving marketing or advertising by direct mail by contacting us through one of the methods specified in the “Additional Information and Contacting Us” section below, and sharing the name and mailing address that you would like to opt out. Please note that these requests may take up to 8-10 weeks to become effective.
Telephone Choices (calls and texts). You may opt out of receiving marketing or advertising calls or text messages by contacting us through one of the methods specified in the “Additional Information and Contacting Us” section below, and sharing the phone number that you would like to opt out. For text messages, you also may be able to text “STOP” in response to a text message that you receive.
Mobile Location Choices. You may choose not to provide your location to us in connection with your use of our mobile application by declining any prompt requesting location information, and by customizing your mobile device settings to prevent sharing of location information. We may also collect location data when you have our mobile application installed on your device and your device is near our store or store systems (such as systems that offer personalized content), even if you are not currently using the mobile application. You may prevent this by customizing your mobile device settings to prevent sharing of location information or by disabling Bluetooth on your device.
Access Requests. If you have registered for an online account, we allow you to access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there. You may also make a request for access to personal information by sending an email or writing to us at the address specified in the “Additional Information and Contacting Us” section below. We are not able to grant all access requests, and we may request additional information from you in order to verify your identity before accommodating an access request.
Security and Fraud
We take steps to help protect the confidentiality and security of personal information you share with us through our website and mobile application. In general, information transmitted through the Internet may not be perfectly secure, and we are unable to guarantee the security of your personal information.
We encourage you to take steps to help protect the confidentiality and security of your account and personal information, including by doing the following:
- Reviewing your Argento Vivo account periodically and immediately reporting any unexpected activity or unrecognized information;
- Installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses;
- Using complex passwords;
- Not using the same password on more than one website;
- Not sharing your password with others;
- Password protecting your computer and mobile device; and
- Sign out/log off of website sessions so that your session is closed, especially when using a public computer.
You may come in contact with websites, emails or texts that try to lure you into providing personal information with an offer such as an Argento Vivo Gift Card. Argento Vivo does not sponsor or endorse these offers. If you become aware of any potentially fraudulent activity on a website or in an email or text, please forward the information to email@example.com so that we can follow up.
NOTICES AND DISCLOSURES
Links to Other Websites and Services. Our website or mobile application may provide links to other Internet sites, content or videos (embedded or direct links) maintained by third parties. We are not responsible for the sites, content, or videos accessed via the links, and we have not reviewed the privacy practices of those third parties. We encourage you to review the privacy practices of those third parties.
Browsers Do Not Track Signals. While we strive to offer you choices when you use our website and mobile application, we do not promise that we will be able to receive or honor web browser Do Not Track signals.
California Privacy Rights. California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties for third parties’ direct marketing purposes. Unless you request us to or consent to us doing so, Argento Vivo does not sell any personal information to third parties for their own direct marketing purposes. If you have questions about these practices, please contact us at firstname.lastname@example.org
Children's Privacy. Argento Vivo does not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you believe that your child under the age of 13 has submitted personal information to Argento Vivo in connection with our website or mobile application, and without prior verifiable parental consent, please contact us at email@example.com so that we can take steps to delete the personal information that she or he provided.
CALIFORNIA RESIDENTS - YOUR CALIFORNIA PRIVACY RIGHTS
California residents may request from us certain information concerning the types of Personally Identifiable Information that we may have shared with third parties for their direct marketing purposes. The information, which we will provide free of charge once per calendar year upon request, includes a list of the types of Personally Identifiable Information that we have provided to third parties for their direct marketing purposes and the names and addresses of all third parties, which we have shared such information during the past calendar year. To exercise your rights, please send us a written request via email at firstname.lastname@example.org.
EFFECTIVE DATE AND UPDATES TO THIS POLICY