Shipping & Returns

SHIPPING

WHEN WILL MY ORDER SHIP?

Orders received before 3 PM ET will ship on the same business day. Orders received after 3 PM ET will ship the following business day. We are closed on all major national holidays. Please note, this does not include personalization orders.

HOW MUCH DOES SHIPPING COST IN THE U.S?

We offer free ground shipping on all orders within the U.S over $75. Ground shipping can take between 3-5 business days to be delivered. Please note, if a discount is applied and your total is brought under $75, the free shipping will not apply. 

DO YOU OFFER OVERNIGHT SHIPPING?

Yes! We offer overnight shipping for orders within the U.S. You can select 'Overnight' for $35 at checkout. This shipping cost is nonrefundable. Orders received before 3 PM ET will ship on the same business day. Orders received after 3 PM ET will ship the following business day. We do not ship on the weekend or U.S. holidays.

DO YOU SHIP INTERNATIONALLY?

Yes! When entering your shipping information at checkout select the country you would like your order to be shipped to. Please note, all international orders are shipped via UPS and can take up to 12-18 business days to be delivered from the date it was shipped.

WILL I BE CHARGED DUTIES AND TAXES WHEN SHIPPING INTERNATIONALLY?

Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

WHAT SHOULD I DO IF I DON’T RECEIVE MY ORDER?

If your order has been shipped and the tracking details state that your package has been delivered to the address provided on the order, please note, we will not be responsible for lost or stolen packages. We recommend contacting the courier directly to obtain further information regarding your package and/or to initiate a claim.

DOES MY PACKAGE REQUIRE A SIGNATURE?

Orders over $200 will require a signature.

RETURNS 

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

EXTENDED HOLIDAY RETURN POLICY: ORDERS PLACED FROM NOVEMBER 1ST TO DECEMBER 24TH CAN BE RETURNED UP UNTIL JANUARY 18TH. 

We accept returns on new, unused, and undamaged items within 14 days of receiving your order. Items must be repacked in their original packaging, including the packing slip. Keep a copy of your tracking number to monitor your return.

Please note:

• Customers are responsible for the cost of the return shipping label, and initial shipping fees are non-refundable.
• Refunds will be credited to the original form of payment.
• To exchange an item, you must first return it for a refund and then place a new order for the desired item.
• Personalized items and select heavily discounted items marked FINAL SALE are non-refundable, non-exchangeable, and not eligible for store credit.

This policy applies only to purchases made on WWW.ARGENTOVIVO.US. Refunds are subject to review of the returned product. For assistance, contact us at info@argentovivo.us.

Note: We cannot accept returns, exchanges, or price adjustments for purchases made in retail stores or on other websites, nor can we handle repairs for items bought elsewhere. Please contact the original retailer for assistance.

HOW CAN I MAKE A RETURN OR EXCHANGE?

For online returns or exchanges, please send your return to the below address. Please note, customers are responsible for return shipping. 

RETURN ADDRESS:

ARGENTO VIVO 

ATTN: AV.COM CUSTOMER SERVICE

15 W. 37TH ST.

7TH FLOOR

NEW YORK, NY 10018